About Us
The Last Kindness provides a home-visit veterinary euthanasia service for companion animals. My services are limited solely to the peaceful euthanasia of pet dogs and cats owned by you. The animals must be already registered with veterinary practice. I operate as a limited service provider, meaning I do not offer diagnostics, treatment, emergency care, or ongoing veterinary support outside of this service. I only provide euthanasias. These Terms and Conditions explain how my service works and form a binding agreement once an appointment is booked.
Scope of Service
My service consists only of a planned home visit to carry out euthanasia. I am not obligated to provide advice, diagnosis, emergency intervention, or follow-up veterinary care. Euthanasia is carried out by a qualified veterinary surgeon registered with the Royal College of Veterinary Surgeons. My approach follows the standards for compassionate end-of-life care. Your pet is considered under my care only from the time I arrive at your property until death has occurred. If cremation is discussed and agreed upon then your pet remains under our care.
By booking an appointment with The Last Kindness, you confirm that:
You have read and understood these Terms and Conditions
You are the legal owner of the pet, or have full authority by the legal owner to make decisions regarding their care
You have the legal right to request euthanasia for the animal concerned
Your Regular Vet
Because I do not provide 24-hour or emergency care: Your pet must be registered with a veterinary practice Responsibility for your pet’s care remains with your regular practice until I arrive at your home.
Safety
The safety of everyone involved is paramount. Animals must be safely controlled throughout the visit
Dogs may need to be restrained on a lead; other animals may need to be secured in separate rooms A responsible adult must be present to assist calmly if needed I cannot tend to animals that are aggressive or cannot be safely restrained for injections. In these cases, euthanasia is safer in a clinical setting. I reserve the right to stop and leave immediately if I believe safety is compromised. In such cases, a 50% refund will be issued.
Fees & Payment
Our service fee is £250 for cats, £300 for dogs under 30kg and £350 for dogs over 30kg. Aftercare costs are not included but will be discussed with you during the visit .Payment can be done in full when the appointment is booked, or by terminal at the end of the visit. Payments are processed securely via our payment provider.
Aftercare Arrangements
I provide aftercare services with a local crematorium (PCS) in Newbury. Your options after your pet has been declared deceased are:
Home burial (subject to legal guidelines) OR
Private or communal cremation by a pet crematorium through The Last Kindness, where I transport your animal to a storage facility on the same day, pending collection from the Crematorium Transport Vehicles .Alternatively you can transfer your animal to your usual veterinary practice for aftercare handling and options will be provided by them.
Appointments & Availability
All visits are by appointment only I unfortunately cannot euthanise any animals who's clinic is The Coach House Vets in Freeland Oxford. Appointments can be booked online in advance, with at least a 24h notice. Same-day requests are subject to availability I reserve the right to decline bookings at my discretion, including where safety, logistics, or suitability concerns exist.
Liability
I am not responsible for: Soiling caused by bodily fluids following death (usually urine) Injuries arising from handling or lifting pets Indirect or consequential losses. I hold professional indemnity insurance appropriate to the service I provide.
Cancellations, Changes & Refunds
Appointments may be cancelled at any time Cancellations within 3 hours of the appointment incur a £100 cancellation fee If I am unable to attend due to unforeseen circumstances, you will be offered a full refund. Refunds are issued to the original payment method. Insurance Claims If your pet is insured: You are responsible for checking whether the service is covered. I do not offer direct insurance claims so you need to claim for yourself Claim forms will be completed within 10 working days where possible
Complaints & Feedback
I welcome feedback and take concerns seriously. All complaints should be submitted in writing.I aim to respond within 14 days and may consult professional advisers where appropriate.
Data Protection
Personal data is used solely for delivering our service and processing payment. Meeting legal and regulatory obligations Please refer to our Privacy Policy on our website for full details.
Legal Framework
These Terms are governed by English law Courts of England and Wales have jurisdiction If any clause is found unenforceable, the remainder will remain in effect
Changes to These Terms
I may update these Terms from time to time.
April 1st 2026